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Pets, spots, and odors: what to tell your carpet cleaner
The details that help us understand a pet-related cleaning request.
Location and timing matter
Tell us which rooms are affected, when the accidents started, and whether the same area has been affected repeatedly. Older problems may extend beyond the surface.
Share your cleaning history
List products you have already applied. Avoid mixing chemicals or adding more treatments before discussing the issue with a professional.
Set realistic expectations
Some stains permanently alter fibers, and odors can involve carpet backing or padding. A professional assessment helps determine suitable next steps. We do not promise that every stain or odor can be removed.
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